Booking terms and conditions
1. Cancellations and returns
If it turns out that you have to refrain from renting our motorhome. And if we receive notification from you about the cancellation:
1.1 36 days before collection, you are entitled to a full refund
1.2 35 to 15 days before collection, we refund 50% of the amount paid;
1.3 from the 14th day before collection, there will be no refund for any cancellation reasons.
2. Rental Duration
2.1. Campervan rental charges are calculated on a day basis.
2.2. Late Pick-ups or Earlier Drop-offs do not entitle the Hirer to any refund of the unused portion of the rental.
2.3 If you have set up a camper after office hours, you will not be charged extra
3. Vehicle Availability and Upgrades
If the exact model booked is not available, the Rental firm reserves the right to provide the Hirer a similar category or upgraded model, according to the pick-up location availability. Additionally, we cannot guarantee specific colors or designs for the vehicle rented.
4. Documents / Driver´s License / Minimum Age
4.1. Driver must be 18 years old or older at the time of pick up, and must present a valid driver’s license (B class) to drive in Europe, or an international driver’s license, a valid ID/Passport.
4.2. If one of the drivers is younger than 23 years old, purchasing the Extended Insurance plan is mandatory.
4.3. Copies of driver´s license, ID or cards are not accepted.
1. Vehicle conditions
1) The customer acknowledges having received the Vehicle and rented extras in a clean condition and with all the features working. 2) The customer will return the vehicle in a clean condition, with the same amount of fuel at the pick-up, and with all the vehicle’s features operating in a normal way, on the return date, time and location established in the Rental Agreement. Failure to meet these criteria will result in additional charges to the Hirer according to the rental firm price table. Any loss or damage in rented extras, equipment or spare parts, will be fully charged to the Hirer according to the Rental Firm price table.
A valid vehicle driver’s license, ID or Passport are required and must be presented upon the vehicle’s collection and signing of the rental agreement. If the Hirer does not bring the necessary documents, the vehicle cannot be rented and regular no show fee will apply. 2) To hold a valid license to drive in Europe is the responsibility of the Hirer 3) The Hirer should be older than 18 years old. 4) If the Hirer is under 23 years of age, purchasing the Extended Insurance plan is mandatory,
3. Use of the Vehicle
1) The Hirer agrees that, during the Rental Period, the vehicle will not be: a) Driven by an unidentified person or any other person that is not mentioned in the rental agreement. b) Driven in an imprudent and dangerous way. c) Driven by a person under the influence of alcohol or drugs. d) Damaged by submersion in water, contact with salt water, driving through flooded areas, beach driving and dirt roads. e) Used for any race, contest or any illegal activities. f) Used to tow any vehicle. g) Used to carry passengers or property for hire or reward. h) Used to carry more passengers than what is permitted by law. i) install accessories and advertising or commercial mentions. j) Any consequence that results from the points above, will not be Rental Firm responsibility. 2) The Hirer acknowledges that the Rental Firm retains the title to the Vehicle at all times and shall not agree, attempt, offer or purport to sell, sub-let, lend or mortgage the vehicle to any other party. 3) The Hirer should not make any alterations or additions to the vehicle, without prior written consent from the rental firm. 4) The Hirer should take all reasonable steps to properly maintain the vehicle, including, daily checks of the Oil, Water and Batteries, and will contact the Rental Firm if vehicle warning lights indicate any potential malfunction. 5) Any electrical devices (including the cooler) cannot be connected to the battery for more than 4 hours in a row, without charging the vehicle battery every day in camping places or in other 220V sources. 6) The present agreement will be automatically resolved and the booking will be cancelled without any need of judicial intervention, if the vehicle is used in any terms that constitute a violation of the present agreement. Additionally, the Rental Firm reserves the right to recover the vehicle, at any time, without previous notice, and the Hirer is held responsible for all the charges involved.
Due to taking care of our customers, and their safety, it is not allowed to bring pets with them while traveling.
5. On-Road Assistance and Technical Issues
1) Any problems associated with the vehicle, including equipment failure. Failure to do so will compromise the Rental Firm. Responsibility, please contact us. 2) Please note that the vehicle is running out of fuel by Road-Assistance, and tow / relocation expenses will be charged to the Hirer. b) The keys are locked inside the vehicle, damaged (ie humidity in the key), or lost. c) Discharged batteries, no batteries. d) Vehicle blocked off-road or in a dirt road e) A breakdown caused by wilful neglect. f) Assistance to change a tire 4) Company Rental provides 24hrs on the Road Support may be provided. 5) In case of any malfunction, the Hirer is not allowed to make a license. 6) In the event of the vehicle, immobilization due to mechanical breakdown, or accident, and if it is not possible to repair on the site, the Hirer to the closest workshop or rental depot.
Rental Firm does not accept any liability for personal injuries sustained during the rental period, and recommends that no valuable items should be left in the vehicle, out in the open, while the Hirer is away from the vehicle. Rental Firm is not responsible for any belongings lost or stolen during the rental period, neither for any damages in the vehicle due to vandalism/theft, accidental or weather damages
7. Insurance Coverage
1) The rental vehicle is insured against third party vehicles and property damage. 2) The insurance is valid in the following 32 European countries: Andorra, Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland and the UK. The vehicles can only be driven in these countries, driving in other countries other than the ones mentioned above constitutes a violation of the agreement and the Rental Firm cannot be liable for any damage, malfunction or other issue that happens outside the countries where insurance is valid, being the Hirer liable for any reparation costs and/or relocation of the vehicle and any other administrative costs, charges, fees and fines the Rental firm incurred as a result of that unauthorized use. The Rental Firm has the right to charge the Hirer a penalty of 1,000€ (one thousand euros) for each day the vehicle is used in a country where the insurance is not valid. 3) The vehicle is only insured covered during the contract stipulated duration. The Rental Firm cannot be liable for any damage outside the rental duration, being the Hirer the only liable one. 4) The Hirer is responsible for any damage incurred while in possession of the vehicle, up to the amount of the security deposit. All the Insurance options and security deposit only cover the first accident, incident or new damage, not each accident on the road. In case of more than one damage, incident or accident during the rental period, the Hirer is responsible for the full repair costs of each additional damage. To cover the costs of any possible damages, the Rental Firm will block the full amount of the security deposit on the credit card associated to the hirer. Or in the case of payment by bank transfer / cash, the Hirer is obliged to pay for damage estimated by the appraiser or contractor up to 14 days after the rental 5) If the Hirer breaches any of the conditions of the clauses in the rental agreement, any insurance option will be voided, and the Hirer will be responsible for the total cost of all damages. 6) If the Window Coverage is selected, the repair cost of one glass window is covered. Side mirrors and roof windows (skylights) are not included. Our Standard and Full protection plans already cover the repair of one window. 7) If the Tire Coverage is selected, the accidental damage of one tyre is covered. Our Standard and Full insurances already cover the accidental damage of one tyre. 8) If the additional Driver option is selected, one additional driver will be added to the booking. Our Standard (x1) and Full (unlimited) protection plans already allow additional drivers. 9) The liability amount may be reduced, by upgrading the Insurance plan. 10) If “Basic”. Insurance plan is subscribed for, 1800€. This plan includes Unlimited Kilometres 11) If the “Extended” Insurance plan is purchased, the Hirer is responsible for a maximum amount of 900 €. This plan includes Unlimited Kilometres, drive outside Spain, 24hr Road Assistance, one windows Insurance, two drivers. 12) If the “Premium” Insurance plan is purchased, the Hirer is a maximum amount of € 700. This plan includes Unlimited Kilometres, drive outside Spain, 24hr Road Assistance, one windows insurance, two drivers, one tire insurance. 13) If the “Superior” plan is purchased, the Hirer is a maximum amount of 300 €. This plan includes Unlimited Kilometres, drive outside Spain, 24hr Road Assistance, one windows insurance, unlimited drivers previously reported during registration, one tire insurance, 2 night hotel (in case of an accident and immobilization of the camper) 14) If the “Standard” plan is purchased, and this plan includes 1 additional driver, a tire and window coverage. 15) If the plan is purchased, the coverage, tire and window coverage (applies to for one tire and one window).
8. Accident / Vehicle Damage
In the event of an accident or vehicle damage, the Hirer agrees to the following procedures: 1) Immediately notify the Rental Firm and police authorities of any accident, theft, robbery or other misfortune. 2) Take pictures and obtain names and addresses of all persons involved as well as witnesses, that can document what happened 3) Fill the accident report, together with other vehicles that may be involved. 4) Shall not leave the vehicle without taking all measures regarding its protection and safety. 5) Shall not take any responsibility or pled guilty, in the event of an accident that might hold the Rental Firm liable 6) Collect the accident report signed by all parties involved and the documents prepared by the police authorities, along with the vehicle keys, if retained (in case of vehicle theft) and send it immediately to the Rental firm. Otherwise, all insurances and coverage’s will expire, and the Hirer is liable for all expenses.
The Hirer acknowledges that is responsible for all costs of the following damages, irrespective of the Insurance that may have been taken. Damage identified below is specifically excluded from any Insurance Option: a) Any damage due to vehicle, when in breach of a clause in the contract. b) Any damage caused by wilful conduct, influence of alcohol, drugs or any substance that reduces driving ability. c) Any loss/damages/stolen personal belongings. d) If the customer has a careless or negligent behaviour of any kind or fails to abide by local road rules, resulting in damages to the vehicle, or third-party property. e) The cost to retrieve or recover the vehicle from any restricted area, submerged, trapped, or abandoned. f) The cost to replace keys which have become damaged, lost, stolen, or locked inside the vehicle. g) Drivers not identified in the Rental Contract, or Drivers with a cancelled/expired driver’s license. h) For any cost associated with the incorrect use of fuel. i) All damages caused by hitting an animal while driving.
10. Return of the Vehicle
1) The vehicle must be returned at the date, time and location specified in the rental agreement. a) In order to change the drop off location or date/time, the Hirer must first obtain authorization from the Rental Firm Reservations staff. Charges will apply, and the amount will be communicated by the reservations team. b) The fee applies to all cases, irrespective of the reasons behind change. c) If the Rental Firm does not confirm the changes via email, the Hirer must comply with the contract location and drop-off date and time. 2) Failure to obtain authorization and deliver the van at the hours agreed in the Rental Contract will result in an extra fee of three times the rental rate, to be paid immediately upon the drop-off. 3) If the vehicle is returned in a different place from the one contracted, the Hirer is responsible for all the emergent damages caused to the Rental Firm. 4) If the vehicle is not returned to a Rental Firm employee, the Hirer is liable for all losses or damages including vehicle theft or robbery. 5) Van equipment: All vehicles are provided with kitchen utensils, cleaning kit and bed kit, and in case of not returning the van equipment and/or rental extras in the same conditions as they were handed, a fee will be applied according to the value of the item(s). 6) A €100 cleaning fee will be charged if the vehicle is not returned in a clean condition in the interior (absence of garbage, sand, mud or any other waste) and exterior, with the wastewater tank empty, empty chemical toilet, kitchen utensils cleaned, and the cooler turned-off with no food inside. 6) If the van is not returned with the same fuel level as the pick-up, the customer will be charged €40 for every 1⁄4 tank missing.
11. Liability / Security Deposit and After Rental Payments
1) The security deposit can be paid by by bank transfer or in cash. At the vehicle delivery, the Hirer is required to pay the security deposit according to the chosen Insurance option. This amount will be held in the Hirer’s to ensure the excess payment in the event of robbery or accident and any other vehicle damage during the rental period. 2) If the security deposit amount is not authorized by the bank , the contract cannot be executed and the vehicle cannot be delivered. In this case, the regular cancelation policy will apply and the full booking amount will be charged to the Hirer. The security deposit will be returned to the Hirer at the end of the rental period, after an inspection by a Rental Firm member staff, who shall state the vehicle is in similar conditions compared to when it was collected, Maximum up to 10 days from the date of rental ending. 3) Vehicle damage and equipment/extras damage costs will be charged according to the Rental Firm price table. The Hirer will also be liable for the days not rented during the vehicle reasonable repair time, according to the damages at issue. 4) In case of an accident where the Hirer does not consider himself responsible, the Rental Firm will hold the full amount of the security deposit until the insurance company states the responsibility. 5) If the damage repair costs cannot be determined immediately, the Rental Firm will hold the full amount of the security deposit. A portion of the excess can be refunded in case the final damage repair costs are lower than the amount paid. 6) The Hirer agrees that the Rental Firm is authorized to charge from the deposit for any further amounts that may arise such as wild camping, parking tickets, fines, traffic offence penalties, tolls, damages to the van (interior or exterior) and overdue amounts. Rental Firm is entitled to verify any of the damages to the van for 30 days after the last day of the rental agreement. Fines will be charged as of the total cost of the fine, plus VAT tax and an administrative fee of €50. 7) Hirer must provide the Rental Firm with an alternative credit card that can be used to meet Hirer’s obligations under the Rental Firm Terms and Conditions, in case of insufficient funds, declined transactions for any reason, and cancelled or suspended credit card. 8) All unpaid invoices will be added interest, which is the highest legal rate plus a flat fee, corresponding to 20% of the unpaid amount and any compensation for occurred damages / lost profits due by law. In the event of a legal dispute somehow related with this contract, the parties agree that the jurisdiction of the car rental.
12. Agreement and Customer Warranties
1) This agreement constitutes the entire arrangement of the parties and there are no other oral undertakings, warranties or arrangements between the parties relating to the subject matter of liable as Hirer. Any charges are calculated in accordance with the Agreement and respective Terms and Conditions. 2) When Booking and paying the initial deposit, the Hirer automatically agreed with Rental Firm Terms and Conditions. 3) The Hirer assures that all information supplied in relation with this agreement is truthful.
13. Vehicles and brands
If, for any reason that is not the rental firm’s responsibility, such as a delay by the previous renter, accident, theft, breakdown, or any other situation that compromise the delivery of the vehicle previously reserved, it is not possible to proceed to the delivery on the stipulated date or time, the rental firm can: 1) Provide the Hirer a similar category or model. The brand, design or colour may vary. 2) Provide the Hirer a full refund of the amount paid, and no other additional compensation.
*All prices on this page are static in € and therefore displayed here only on that currency. The corresponding amount in your preferred currency (if it is other than €) is not displayed here as it might slightly vary with exchange rate changes.